Shipping
When my order will be shipped?
We will process the order within 1-3 business days after payment.
How long does it take to get my order?
Standard shipping: Within 7-12 business days after shipment. Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
How can I change the shipping address?
There is a very limited time in which you can change the shipping address.If your order hasn't shipped yet, please contact our customer service team via email at support@rivotoys.com with your order number to update the shipping address.We're sorry that the shipping address can't be changed if the order is shipped.
How much is shipping?
Orders above $59 USD, get free shipping! For orders under $59 USD, the standard shipping fee is based on the package weight and delivery region. For packages under 1kg, the shipping fee is $3.99 USD.
How do I track my order?
You can click "Track Your Order" in the footer to enter the inquiry page, fill in your Tracking Number for inquiry.
What happens if my package gets lost?
If your package gets lost during shipment, don’t worry—we offer a 100% compensation guarantee. Simply contact our customer support team via email at support@rivotoys.com with your order details, and once the loss is confirmed, we will provide a full refund or replacement at no extra cost to you.
Payments
How to use the discount code?
Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once.
What forms of payment do you accept?
We accept PayPal, AMEX, Discover, Mastercard, Visa.
Can you accept cash on delivery?
We're sorry that we don't accept cash on delivery so far. You can place order on our website directly, then we will arrange shipment for you soon.
What information do I need to check out?
Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!
Do you have a wholesale option?
Yes, we have. Please contact our customer service team for more detail.
Return/Replacement
How can I return the order?
We offer a 30-day money-back guarantee from the date when the order is delivered. Please contact support@rivotoys.com if you want to return the order.
How can I get a replacement if the item is incorrect or damaged?
Please contact our customer service team with the order number and product picture. Our customer service team will solve it for you.
Support
How do I contact customer service?
You can email us at support@rivotoys.com or click "Contact Us" in the footer to leave a message, and we will get back to you as soon as possible.
What are your customer service hours?
We're available from 8:00 am - 5:00 pm .
